FAQ's

WHAT SIZE PONCHO DO I GET?

Each listing has two measurements in the title, the width x the length.

Measure across your shoulders and from your shoulder to your shin.

This will give you a good fit so you can get changed under the poncho.

Check out the size guide on the product pages

WHAT SIZE HAT DO I GET?

You can find sizing charts and instructions for measuring your head in the product listings. 

We recommend checking the sizing chart against your measurements before making your purchase. If you are unsure or are in-between sizes we recommend sizing up. 

WHAT’S THE DEAL WITH SHIPPING?

We ship domestically around New Zealand and Internationally to selected countries. You can check out our shipping rates and more detailed information here.

WHAT HAPPENS IF I NEED TO RETURN MY PURCHASE?

Well firstly, there'll be no hard feelings and secondly we will make sure you're suitably looked after. You can check out all the serious returns policy stuff here

WHERE CAN I TRY YOUR STUFF ON?

Our Founders Todd & Tans are at The Little Big Markets in Mount Maunganui every month and the Waihi Beach and Weekend Markets in Whangamata over summer, we'd love to see you there!

Otherwise check out our list of stockists.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We have a Shopify store where you can purchase online using a number of payment methods including Visa & Mastercard, Afterpay & Laybuy, Apple Pay, Google Pay and Shop Pay.

I HAVE A QUESTION THAT’S NOT ON THIS LIST

You can email our Customer Care team at support@fivepercentbrands.co.nz and we’ll get back to you asap

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