Refunds & Exchanges
You can return your purchase for any reason within 60 days (of purchase date) for a refund or exchange. Just return it to the below address in its original/new condition with this returns form:
Five Percent Brands Returns
31 Blanche Rd
Papamoa Beach, Tauranga, 3118
We'll refund the purchase price to your Credit Card, Visa Debit Card or PayPal account within 3-5 business days of the item being received (probably even sooner). If you purchased using a giftcard your refund will go back onto a giftcard. Giftcard purchases cannot be refunded for cash.
We are happy to exchange for another size, colour or item. Returning your item to us is at your cost but we will cover the shipping to return the exchanged item back to you. If there's a price difference between the item purchased and the one you wish to exchange it for, we can refund the difference via your original payment method OR send you through an invoice so you can pay with credit card, Visa Debit Card or via PayPal.
We'll provide a full refund on all returns however please note that any shipping fees you've paid aren’t refundable i.e shipping costs incurred on the original order (if it wasn't free shipping), as well as the shipping cost you have incurred to return it for a refund.
SHOPPED OUR CLEARANCE?
Uh oh, lucky you read this first because all clearance items cannot be returned or exchanged. All clearance sales are final.
Please choose carefully as Gift cards are not eligible for exchanges, returns or refunds.
CAME TO THE MARKETS?
If you purchased one of our products at the markets please email firstname.lastname@example.org to lodge a return request. Please include your name, the date you attended the market, the name of the market and what product you purchased.